What Can I Expect During the Claim Process?
After an accident, your main priority is to get better. We understand the claim process can feel overwhelming and unfamiliar. At Northfield, we're here to help you navigate the claim process, so we’ve created this guide to help you get a better understanding of what to expect.
We’ll contact you.
Once we’re notified about the accident, one of our Claim professionals will contact you to gather initial information. After this first call, your Claim professional will continue to work with you throughout the claim process.
We’ll work with you and others to gather information.
Your Claim professional will work with you and other involved parties to gather information such as photos, medical bills, video and witness statements. Your Claim professional will provide you regular updates during this time.
We’ll review the information.
After all relevant information is gathered, your Claim professional will figure out if anyone is at fault for the accident.
We’ll discuss next steps with you.
Your Claim professional will contact you to talk about their findings and discuss next steps with you.
Have more questions about the claim process? See below to learn more.
At fault means who is responsible for causing the accident. More than one party can be partially responsible for the accident. Another word you may hear used to describe this concept is “liability”.
You can either work directly with your Claim professional, or you can hire an attorney. Only you can decide what is best for you.
Your Claim professional will answer any questions you have and work directly with you throughout the claim process.
If you hire an attorney, your Claim professional will work directly with the attorney, rather than working directly with you. Your Claim professional is not allowed to speak with you about your claim, without your attorney’s permission.
The value of your claim will not change whether you have an attorney or not. Your Claim professional will not consider any attorney’s fees or expenses you may owe your attorney as part of the value of your claim.
Every claim is different, from the details of the accident to the severity of the injury.
While there are many factors that can contribute to the length of the claim process, some of the main factors include: the duration of medical treatment, response time from medical providers, other responsible parties and attorney involvement.